AI Agent
A program built on a language model that can take goals, make decisions, use tools, and act on its own across multiple steps, not just answer a single question.
This is the shift from a chatbot that talks to a system that does. Agents can book, search, write, and update real systems.
Frequently asked questions
Is an AI agent the same as a chatbot?
No. A chatbot answers a question and stops, while an agent works toward a goal across several steps, making decisions and using tools to actually get things done. Think of a chatbot as one that talks and an agent as one that does.
What can an AI agent actually do for my business?
An agent can carry out multi-step jobs like searching for information, drafting and sending emails, updating a spreadsheet, or booking an appointment, because it can use real tools instead of only replying with text. You give it a goal and it works through the steps to reach it.
Does an AI agent need a person watching it?
For anything touching customers, money, or real records, yes: most businesses keep a person reviewing or approving key steps rather than letting the agent run unchecked. The agent handles the repetitive work and a human stays in the loop for judgment calls.
New to all this? Start with what an AI agent really is, browse the full glossary, or explore the learning hub.
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